I took my 12-year-old son to see his first concert two months ago. We had more than our fair share of good luck – Los Lobos, the East L.A. band that has been performing for 37 years now and that I last saw in Tokyo in the mid-80’s – was playing literally down the street from our house.
The show itself was fantastic. But the real story was what the band did after the show was over, and it holds a lesson for every brand – and band – that is striving for loyalty in an increasingly jaded world.
As the show ended, the band announced that they would be out front to meet and greet fans. My son, w